Everything You Need to Know

A caregiver travel companion is a qualified, vetted individual who accompanies elderly or mobility-limited travelers throughout their journey. They provide non-medical companionship and support — helping with navigation, pacing, personal care assistance, mobility support, and peace of mind for the traveler and their family. Think of it as having a trusted person by your loved one's side from the moment they leave home to the moment they return.

Every caregiver on our platform is:

• Background-checked (criminal + sex offender registry)
• Interviewed in person and approved before listing
• Experienced in senior care, personal care, or a related field
• Listed in one or more care levels: Basic Companionship, Enhanced Personal Care, or Medical-Adjacent Support

Caregivers set their own profiles and credentials — you can review their experience, certifications, and reviews before making an inquiry.

3 steps to book a journey:

• 1. Browse caregivers — Filter by care level, availability, and location. Save your favorites.
• 2. Request a journey — Fill out the trip form (destinations, dates, care needs, companion preferences). You'll need an active membership to submit inquiries.
• 3. Match & confirm — Interested caregivers respond within 24–48 hours. Once you confirm a match, you pay a deposit to secure the booking. The companion handles the rest.

Memberships are $9.99/mo. See full pricing →

After you submit a journey request, caregivers whose availability, care level, and location match your trip receive a notification. Interested caregivers send a brief response within 24–48 hours. You review their profiles and can accept the one you feel best fits your loved one's needs. You're never assigned a caregiver without your approval — you choose from the responses. If no match is found within 48 hours, we reach out directly to caregivers on your behalf.

Yes. In your journey request form, there's a "Preferred Caregiver" field where you can enter the caregiver's name. We'll route your request to them first. If they're unavailable, we'll offer alternatives.

Two separate costs:

• Membership — Required to send booking inquiries. $9.99/mo — check the membership page for any current intro offers. This is a flat monthly fee, not per-trip.
• Caregiver rates — Paid directly to the caregiver per trip. Rates vary by care level: Basic Companionship ($25–30/hr), Enhanced Personal Care ($35–40/hr), Medical-Adjacent Support ($50–60/hr). Your caregiver sets their own rate — listed on their profile.

A 2-hour minimum applies to all trips. View full pricing breakdown →

A deposit of 20% of the estimated caregiver fee is collected at booking confirmation. This secures the caregiver's time and is applied toward the final payment after the trip. For trips under $100 in total estimated fees, a flat $20 deposit applies. The deposit refund policy is outlined under Cancellations above.

The family covers the caregiver's travel costs — flights, hotel room (separate from your loved one's room), and a daily meal allowance. These are booked and billed separately from the hourly care rate. Your journey request form has a section to agree on a travel expense budget so there are no surprises.

We currently serve travelers in Colorado and Missouri. Our primary Colorado base is Colorado Springs, and we serve the greater Denver area as well. In Missouri, we serve the St. Louis metro area and surrounding regions.

If your journey starts or ends outside these areas, contact us — we may be able to arrange coverage depending on caregiver availability.

Yes — as long as the trip originates or is primarily within our service areas (Colorado or Missouri), our caregivers can travel with your loved one to destinations nationwide. Extended trips (multi-day, out-of-state) are accommodated — just describe the full itinerary in your journey request and we'll match accordingly.

Every journey is covered by:

• Background checks — Full criminal + sex offender screening before any caregiver is approved
• Care level matching — We verify caregivers are qualified for the level of care required before allowing them to accept a booking
• Client waiver — Clients acknowledge the non-medical nature of the service and sign a liability waiver before their first journey
• Emergency contact protocols — Caregivers are required to have an emergency contact on file and to notify us immediately if a situation arises
• Ongoing monitoring — Clients can rate and review caregivers after every trip; low ratings can result in removal from the platform

No — all services through Journeys with Care are strictly non-medical. Caregivers provide companionship, mobility support, and personal care assistance, but they do not administer medication, perform clinical procedures, or provide medical advice. If your loved one requires medical care during travel, please arrange a medical transport or accompanying healthcare professional separately.

Some caregivers have medical training listed in their profile (RNs, CNAs, etc.) and may be able to assist with health monitoring as a Medical-Adjacent Support companion — but this is companionship support, not clinical care.

The caregiver's first step is always to call 911 and get local emergency services involved. Companions are not first responders, but all are CPR-certified and trained to stay calm, communicate clearly with emergency services, and contact your family immediately. They carry the traveler's medical documentation packet — insurance cards, medication list, physician contacts — so emergency teams have what they need. Once the situation is stabilized, we coordinate follow-up support with the family.

No. Non-medical companion and personal care services fall outside the Colorado Department of Public Health and Environment (CDPHE) home health agency licensing requirements, which apply to skilled nursing and medical home health services. Our caregivers provide companionship, mobility support, and personal care — not clinical care, medication administration, or wound care. Families should understand this distinction when assessing whether their loved one's needs are within our service scope.

• 7+ days before the trip: Full deposit refund
• 3–7 days before: 50% deposit refund
• Within 72 hours: Deposit is non-refundable (covers caregiver time already committed)

If you need to reschedule rather than cancel, contact us as early as possible — we'll do our best to find a new match and preserve your deposit.

Caregiver cancellations within 72 hours of a trip trigger our reassignment process. We'll immediately work to find a qualified replacement, and your deposit will be transferred to the new companion — no additional charges to you. If we can't find a suitable replacement, your deposit will be fully refunded. Caregiver cancellations are taken seriously and repeated no-shows result in removal from the platform.